Refund Policy

​

At Ritam Naturals, we prioritize your satisfaction, and our return and refund policy is designed to ensure a smooth and hassle-free experience. If you find yourself unsatisfied with your purchase, please read the following policy details:

​

Eligibility for Returns and Refunds

To be eligible for a return and refund, the product must be in new, unused, and unworn condition, and the return should be initiated within 5-7 days from the date of purchase or delivery.

​

Return Process

Initiating a return is a straightforward process. Simply contact our customer support team through one of the following methods:

Email: Send your return request to ritamnaturals@gmail.com.

WhatsApp: Reach out to our customer support team at 8448928273

Once your return is authorized, securely package the product and send it to the provided return address.

​

Refund Process

Upon receiving and inspecting the returned item, we will process your refund within 3-5 business days. For damaged items, the refund will include the product payment minus the applicable shipping charges.

​

Return Shipping

Please note that customers are responsible for covering return shipping costs, unless the return is necessitated by an error on our part or the product is found to be defective. 

​

Damaged or Defective Products

Should you receive a product that is damaged or defective, we kindly request that you contact us immediately. We will guide you on the necessary steps, which may include a replacement or a refund. Please refrain from returning damaged or defective products without prior authorization.

​

Non-Returnable Items

Certain items, such as perishable goods, personalized or custom-made products, and items with hygiene concerns (e.g., cosmetics, intimate apparel), are not eligible for returns.

​

Exchanges

Please note that we do not offer direct product exchanges. If you desire to exchange an item, we recommend initiating a return as outlined above and placing a new order for your preferred product.

​

Customer Support

Our customer support team is readily available to address any questions or concerns regarding returns. Don't hesitate to reach out to us for assistance through +918448928273

​

Policy Changes

This return and refund policy may undergo updates, and we encourage you to periodically review it. The effective date of this policy is November 5, 2023

​

We appreciate your choice of Ritam Naturals and are committed to providing you with the highest level of satisfaction. Your peace of mind is important to us, and we strive to offer a reliable and straightforward return process.

​